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Leverages knowledge and strengths to foster growth and development of the team. If performance concerns exist, hands off to store management for performance management process Contributes to Peak planning preparation and readiness. Provides in the moment input, feedback, and coaching. Address and respond to employee issues/conflicts related to day to day operations within defined parameters in accordance with company policies and procedures under direction of supervisor. Leverages knowledge and strengths to foster growth and development of the team Recommends adjustment to staffing levels/schedules to meet work requirements. Prepares & communicates daily task responsibilities to staff. Key holder as required serving as a potential opener/closer for the store. Total Store Accountability Aids in the achievement of all financial measures as well as area specific metrics. Ensures start up meeting are occurring, and that content is compelling and inspiring. Maintains and manages all employee facing communication including break room messaging, and communication boards. Facilitates all new hire product training modules for store or area of responsibility and develops a strategy and execution plan for delivering all seasonal product training materials. Supports, directs, and develops store champions (buddies) and experts. Ensures all guides are performing at a high level and 30-day/ongoing assessments are completed.

Delivers GUIDE training for new hires as well as ongoing GUIDE training efforts for year-round team members in conjunction with the exempt leader team. Training Supports and trains associates, communicating standards and processes, company policies and procedures Has a passion for learning and sharing product knowledge as a tool to build the sale and increase customer loyalty. Ensures the highest level of fitting room service is occurring driving conversion and UPT. Ensures that the sales floor is full, and all sizes are represented by performing regular size audits. Develops meaningful activations and selling efforts to drive even greater sales results. Reviews all forward-looking business events (holidays, promotional weekends, market trends). Executes and implements all recognition programs including living the legend efforts, in store contests, etc. Builds compelling actions to enhance customer loyalty and improve service metrics through introspective business analysis and strong acumen skills. Leverages business reports including Qualtrics, variance reporting, and merch group sales to analyze trends, understand wins and identify opportunities. Acts as a Leader on Duty as scheduled to drive conversion and sales. Rallies the rep team towards the same objectives. Enthusiastically seeks opportunities to convert every customer that enters the store continually striving to drive sales and brand loyalty through great service. Models safe behaviors, evaluate risk, and ensure that risks are reduced to acceptable levels ensuring safety remains a top priority – may act as Safety contact or liaison Customer Experience Models and fosters an environment where service is the top priority. Oversees and manages the return processes following standard operating practices by assigning the proper quality codes Executes store to store/store to warehouse transfers in a timely manner Execute all aspects of omni channel business including FES orders, phone call management, and RIO’s are completed per guidelines Adheres to all loss prevention policies and procedures inspecting the back of house and sales floor space for compliance. Works in collaboration with other leaders to replenish sales floor stock and push replenishment truck product to the floor. Manages inbound freight processing per SOP and productivity guidelines completing all shipments within 24 hours of delivery. Maintains a clean, organized, and efficient stock room while adhering to operating standards and safety requirements.

Responsibilities: Operations This is a support role under the Productivity area of responsibility for stores.

Promotes the company's core values of Outdoor Heritage, Integrity, Service, Respect, Perseverance and Safe and Healthy Living to ensure the integrity of the brand, culture and mission of L.L.Bean is upheld at all times. Drives business results, directs team talent, supports store leadership team and ensures delivery of the legendary L.L.Bean customer experience within an outdoor lifestyle concept retail store. L.L.Bean is currently searching for a Retail Operations Store Team Leader to join our team in our Boulevard Consumer Square Retail Store, located in Amherst, New York.

Because on the inside we’re all outsiders. We invite you to be part of our team of trailblazers dedicated to helping people discover and enjoy the outside.